| Person in charge |
|---|
| Irene Patania |
| Description of the activity |
|---|
Dissemination of information regarding the mobility from extra-European countries funded by the European Commission under the Erasmus+ KA 171 programme. |
| Number of operators |
|---|
| 5 |
| Open to public |
|---|
| no |
| Further information |
|---|
Quality parameters |
Indicators |
2022 value |
2023 value |
2024 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
|
| Weekly opening hours | 15,5 | 6 | 6 | |
| Promptness | ||||
| Average time for taking in charge | 4 hours | 4 hours | 4 hours | |
| Average time for delivering | 15 days | 15 days | 15 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Other |
E-mail Website Other |
E-mail Website Other |
|
| Average time for updating | 2 days | 2 days | 2 days | |
| Online interaction means | downloadable PDF Webform Online management of the whole process |
downloadable PDF Webform Online management of the whole process |
downloadable PDF Webform Online management of the whole process |
|
| Effectiveness | ||||
| Number of complaints per year | 1 | 1 | 0 | |
| Complaining means | E-mail Post Telephone |
E-mail Post Telephone |
E-mail Post Telephone |
|
| Contacts for complaining |
|---|
Piazza della Nunziata, 6 - 16124 Genova |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
University conducts foreign student satisfaction survey and reports the results once a year. |
