| Person in charge |
|---|
| Irene Patania |
| Description of the activity |
|---|
- Information campaign |
| Number of operators |
|---|
| 4 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
by appointment |
| Social media |
|---|
Some news are posted on Facebook |
Quality parameters |
Indicators |
2021 value |
2022 value |
2023 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
|
| Weekly opening hours | 15,5 | 06 | 06 | |
| Promptness | ||||
| Average time for taking in charge | 4 days | 4 days | 4 days | |
| Average time for delivering | 15 days | 15 days | 15 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Social Newsletter |
E-mail Website Social Newsletter |
E-mail Website Social Newsletter |
|
| Average time for updating | 5 days | 5 days | 5 days | |
| Online interaction means | downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
|
| Effectiveness | ||||
| Number of complaints per year | 0 | 0 | 0 | |
| Complaining means | E-mail Post Telephone |
E-mail Office Post Telephone |
E-mail Office Post Telephone |
|
| Contacts for complaining |
|---|
PEC: areadidattica@pec.unige.it |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
Students can fill in a survey from which results that 96% of the customers is satisfied or very satisfied. |
