Salta al contenuto principale
Area didattica, servizi agli studenti, orientamento e internazionalizzazione
Servizio internazionalizzazione
Settore welcome office - accoglienza studenti e utenti internazionali
Rubrica UniGe
Person in charge
Giulia Mariano
Description of the activity

Information service on the necessary documents and the enrollment procedures for students who obtained their qualification abroad; verification of the documents provided and filling out of the online pre-enrollment; management of further requests from Italian Embassies and Consulates for non-EU students living abroad.

Number of operators
8
Open to public
Yes
Opening times

Tuesday: from 9.00 a.m. to 1.00 p.m. at Students' Service offices

Further information

7 permanent full-time employees + 2 students/tutors on average.
Certified mail address (PEC): areadidattica@pec.unige.it

The activity of the office is granted both in remote and in presence. Access to physical desks in on appointment basis.

Quality parameters
Indicators
2022 value
2023 value
2024 value
Accessibility
Contact means E-mail
Telephone
In person
Website
Certified Electronic Mail
Post
Sector-related website
E-mail
Telephone
In person
Website
Certified Electronic Mail
Post
Sector-related website
E-mail
Telephone
In person
Website
Certified Electronic Mail
Post
Sector-related website
Weekly opening hours 15,5 6 16
Promptness
Average time for taking in charge 4 hours 4 hours 4 hours
Average time for delivering 2 days 2 days 2 days
Trasparency
Publicity means E-mail
Website
Other
E-mail
Website
Other
E-mail
Website
Other
Average time for updating 2 days 2 days 2 days
Online interaction means Online management of the whole process Online management of the whole process Online management of the whole process
Effectiveness
Number of complaints per year 1 1 0
Complaining means E-mail
Post
Telephone
E-mail
Post
E-mail
Post
Contacts for complaining

Settore Accoglienza Studenti Stranieri
tel. +39 01020951525
e-mail: sass@unige.it

Satisfaction surveys
Yes
Results of satisfaction surveys

University conducts foreign student satisfaction survey and reports the results once a year.
https://cartaservizi.unige.it/customersatisfaction