| Person in charge |
|---|
| Maria Traino |
| Description of the activity |
|---|
Information on the necessary documents and the validation procedure for students who obtained their degree abroad or who have completed part of their academic studies abroad. Verification of the documents provided; submission of the request to the competent Students’ services office for subsequent fulfilments. |
| Number of operators |
|---|
| 8 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
Tuesday: from 9.00 to 1.00 p.m. at Students' Services Offices |
| Further information |
|---|
Cerrtified mail address (PEC): areadidattica@pec.unige.it |
Quality parameters |
Indicators |
2021 value |
2022 value |
2023 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post Sector-related website |
E-mail Telephone In person Website Certified Electronic Mail Post Sector-related website |
|
| Weekly opening hours | 15,5 | 16 | 16 | |
| Promptness | ||||
| Average time for taking in charge | 4 hours | 4 hours | 4 hours | |
| Average time for delivering | 7 days | 7 days | 7 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Other |
E-mail Website Other |
E-mail Website Other |
|
| Average time for updating | 2 days | 2 days | 2 days | |
| Online interaction means | downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process Online management of the whole process |
downloadable PDF Webform Online opening process Online management of the whole process |
|
| Effectiveness | ||||
| Number of complaints per year | 1 | 1 | 1 | |
| Complaining means | E-mail Post Telephone |
E-mail Office Post Telephone |
Office Post Telephone |
|
| Contacts for complaining |
|---|
Settore Welcome Office - Accoglienza studenti e utenti internazionali |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
University conducts foreign student satisfaction survey and reports the results once a year. |
